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Terms of Service

Last updated: August 3, 2026

These Terms of Service ("Terms") are an agreement between you and RenoAlly LLC ("RenoAlly," "we," "us," or "our"). By creating an account, submitting documents, purchasing or redeeming access, or otherwise using RenoAlly, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.

1. Eligibility and authority

You must be at least 18 and able to enter a binding agreement. If you use RenoAlly for another person or organization, you represent that you have authority to do so and to provide the submitted documents.

2. What RenoAlly provides

RenoAlly provides informational analysis intended to help homeowners understand renovation documents, compare clarity and scope, identify questions, and communicate more effectively. The service includes document extraction, quote comparison, contract-clarity review, pricing and allowance checks, and suggested contractor questions.

3. No professional advice or guaranteed outcome

RenoAlly does not provide legal, financial, engineering, architectural, construction, appraisal, inspection, contractor- licensing, or other professional advice. It is not a substitute for an attorney, architect, engineer, licensed contractor, inspector, owner representative, or other qualified professional.

RenoAlly does not guarantee that a quote is fair or complete, that a contract is legally adequate or safe to sign, that every risk will be identified, that information supplied by a contractor is accurate, or that any project will meet a particular price, schedule, quality, code, or legal outcome. You remain responsible for decisions about your property, project, contracts, payments, and professionals.

4. Automated analysis limitations

The service uses automated and AI-assisted systems. Outputs may be incomplete, outdated, inconsistent, or incorrect. Document quality, missing pages, local conditions, project details, and source errors can affect results. Review source documents, verify important facts, ask the contractor for written clarification, and seek qualified professional review before making significant decisions.

5. Your documents and permission to process them

You retain ownership of content you submit. You grant RenoAlly and its service providers a limited, non-exclusive license to host, copy, scan, extract, transform, transmit, and analyze that content only as reasonably needed to provide, secure, support, and improve the service and comply with law.

This license does not permit RenoAlly to use your documents for marketing, public examples, or AI model training without your separate, explicit permission.

You represent that you have the rights and permissions needed to submit the content. Do not upload material you are prohibited from disclosing or information unrelated to the renovation analysis.

6. Accounts and project access

You are responsible for keeping credentials, magic links, and devices secure and for activity under your account. Project content is private by default. Only invite people you trust, review sharing settings, and notify us promptly of suspected unauthorized access.

7. Acceptable use

You may not:

  • Use the service unlawfully or to violate another person's rights.
  • Upload malware, deceptive files, or content you lack authority to use.
  • Attempt to bypass access, security, usage, or payment controls.
  • Interfere with the service or probe systems without authorization.
  • Use outputs to harass, defame, threaten, or misrepresent another person.
  • Resell or systematically extract the service without written permission.

8. Prices, payment, and taxes

Prices and included services are shown before checkout. You authorize our payment processor to charge the displayed amount. You are responsible for applicable taxes unless stated otherwise. Discount and trial codes may have limits and may be changed or withdrawn where permitted by law.

9. Refunds

Refund eligibility is governed by our Refund Policy, which is incorporated into these Terms. Nothing in these Terms limits non-waivable consumer rights.

10. Service availability and changes

We may modify, suspend, or discontinue features and may impose reasonable technical or usage limits. We do not guarantee continuous, uninterrupted, or error-free availability. When practical, we will try to address service failures affecting a paid analysis.

11. Intellectual property

RenoAlly and its software, design, branding, templates, and service content are owned by RenoAlly or its licensors. Except for the limited right to use the service under these Terms, no rights are transferred to you. You may use your project outputs for your personal renovation project and share them with your advisors and project participants.

12. Feedback

If you submit suggestions about the service, you allow RenoAlly to use them without restriction or compensation. This does not permit us to publish your documents or personally identify you in marketing.

13. Third-party services

RenoAlly relies on third-party hosting, authentication, storage, payment, malware-scanning, email, and AI providers. Their services may be governed by additional terms and may change or become unavailable. RenoAlly is not responsible for third-party services outside its reasonable control.

14. Disclaimer of warranties

To the maximum extent permitted by law, the service and outputs are provided "as is" and "as available." RenoAlly disclaims implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. Some jurisdictions do not allow certain disclaimers, so they may not apply to you.

15. Limitation of liability

To the maximum extent permitted by law, RenoAlly will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, contractor disputes, project delays, cost overruns, property damage, or decisions made in reliance on service outputs. RenoAlly's aggregate liability arising from the service will not exceed the amount you paid RenoAlly for the affected project during the 12 months before the event giving rise to the claim. These limits do not apply where prohibited by law.

16. Suspension and termination

You may stop using the service at any time. We may suspend or terminate access for material violation of these Terms, fraud, security risk, legal requirements, or nonpayment. Provisions that by their nature should survive termination will remain in effect.

17. Informal dispute process

Before filing a claim, contact support@renoally.com with a description of the issue and requested resolution. The parties will try in good faith to resolve the dispute informally for 30 days. This section does not prevent either party from seeking urgent relief or exercising a non-waivable legal right.

18. Governing law

These Terms are governed by Ohio law, without regard to conflict-of- law rules, except where the law of your residence provides mandatory protections.

19. Changes and general terms

We may update these Terms and will provide notice when required. If a provision is unenforceable, the remaining provisions remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, financing, reorganization, or sale of the business.

20. Contact

RenoAlly LLC, Ohio, USA
Email: support@renoally.com