Legal

Refund Policy

Last updated: August 24, 2026

RenoAlly sells one-time access to digital renovation-document analysis. Processing begins after payment is confirmed, so refund eligibility depends on whether analysis has started and whether a usable result was delivered.

For this policy, a usable analysis is a report that can reasonably be accessed and reviewed by the customer and that contains the analysis features purchased through the service. A disagreement with a finding does not make an otherwise accessible and complete report unusable.

Before analysis begins

If you request cancellation before RenoAlly begins processing your documents, we will provide a full refund of the amount paid.

Technical failure or non-delivery

If RenoAlly cannot deliver a usable analysis because of a service failure, we will first try to correct or rerun the analysis. If we cannot provide a usable result within three business days after you notify us, you may request a full refund.

After analysis is delivered

Because the service is digital and processing costs are incurred when analysis begins, purchases are generally final after a usable analysis is delivered. If you believe the delivered service has a material technical defect or does not include the purchased quote count, contact us within seven days of delivery. Depending on the issue, we may correct or rerun the analysis or issue a partial or full refund.

A disagreement with an informational finding, a contractor's response, a project outcome, or an expectation that RenoAlly would provide professional advice or guarantee pricing is not by itself a service failure.

Customer-submitted files and information

RenoAlly is not responsible for delays, incomplete analyses, or an inability to deliver results caused by corrupted files, inaccessible documents, unsupported file formats, incomplete submissions, or inaccurate information supplied by the customer. We may ask you to replace or complete a submission before processing can continue.

Duplicate or unauthorized charges

Contact us promptly about a duplicate or unauthorized charge. We may request information needed to verify the transaction. Nothing in this policy limits rights available through your payment provider or law.

Discount and trial codes

Refunds cannot exceed the amount actually paid. Free access, trial codes, promotional credits, and unused discount value have no cash value unless required by law.

How to request a refund

Email support@renoally.com from the address used for checkout. Include the purchase date, receipt or project reference if available, and a short explanation. Do not email your renovation documents or payment-card information.

Approved refunds are sent to the original payment method. Processing time after we issue a refund is controlled by the payment provider and financial institution.

Non-waivable rights

This policy does not limit any cancellation, refund, or consumer right that cannot legally be waived, including rights that may apply under the law of your state or other jurisdiction.